How can we help?
Everything you need to know about ordering, delivery, returns, and more.
Orders & payment
How do I place an order?
How do I place an order?
Add the products you want to your cart, open the cart, and select checkout. Enter your delivery details, then pay by card, Apple Pay, Google Pay, or choose cash on delivery. You'll receive an order confirmation by email straight away. If you'd like help choosing the right products first, message us on WhatsApp or visit us in store.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa and Mastercard, plus Apple Pay and Google Pay, processed securely through TBC Bank's Flitt gateway, with payment charged in Georgian lari (₾). You can also pay by cash on delivery, and split purchases into installments with TBC.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes. Payments are handled by TBC Bank's Flitt gateway — one of Georgia's largest banks — using bank-level encryption. Your card details go directly to the bank; we never see or store them. The padlock in your browser's address bar confirms the connection is secure before you enter any details.
Do I need an account to order?
Do I need an account to order?
No, you can check out as a guest without creating an account. But a free account lets you track your orders, save your details for faster checkout, and join BB Club to earn points on every purchase. You can create one during checkout, or anytime from the sign-in link at the top of the page.
Can you help me order over WhatsApp?
Can you help me order over WhatsApp?
Yes. If you'd rather not order online, message us on WhatsApp and our team will help you check stock, choose the right products, and guide you through your order. It's also the fastest way to get a personal skincare recommendation before you buy — matched to your skin, not a generic shelf.
Can I pay in installments?
Can I pay in installments?
Yes. To pay in installments, choose card payment at checkout. You'll be taken to the secure TBC Bank (Flitt) payment page, where you'll find an installment option — select it and follow the instructions on the bank's page to set up your plan. It's a simple way to spread the cost of larger orders, like gift sets or devices, over time.
Delivery
Where do you deliver?
Where do you deliver?
We deliver across all of Georgia. Orders are shipped through Onway, Georgia's nationwide courier, so we reach Tbilisi, Batumi, and every region — from major cities to smaller towns and villages. Wherever you are in the country, we can get your order to your door.
How much does delivery cost?
How much does delivery cost?
Delivery is free on all orders over 149₾. Below that, delivery costs 6₾ within Tbilisi and 8₾ to all other regions of Georgia. The exact cost is shown at checkout before you pay, so there are no surprises. To get free delivery, simply add a little more to your cart to reach 149₾.
How long will my order take to arrive?
How long will my order take to arrive?
Delivery to Tbilisi and other major cities takes 1–3 working days. Deliveries to more remote regions take 3–7 working days. You'll receive your order confirmation by email as soon as you order, and we prepare and hand it to the courier quickly so it reaches you as soon as possible.
Can I pay cash on delivery?
Can I pay cash on delivery?
Yes. You can pay in cash when your order arrives, with no extra fee for choosing cash on delivery. This option is available across Georgia through our courier, Onway. If you'd prefer to pay in advance, you can also pay securely by card, Apple Pay, or Google Pay at checkout.
Can I track my order?
Can I track my order?
Yes. Once your order is shipped, Onway sends you an SMS with your tracking details and instructions on how to follow your order's progress. If you have any questions about where your order is, message us on WhatsApp and we'll check the status for you straight away.
Pickup & in-store
Where are your stores?
Where are your stores?
We have two stores. Our Tbilisi flagship is at 19b Al. Kazbegi Ave, open Monday–Sunday 11:00–20:00. Our Batumi store is in Batumi Mall, 88 Zurab Gorgiladze St, 2nd floor, open Monday–Sunday 10:00–22:00. Come in anytime — no appointment needed.
Can I get expert advice in store?
Can I get expert advice in store?
Yes, and it's what we do best. Our advisors know Korean skincare in depth and will help you build a routine for your skin, not just sell you a product. Tell them your skin type and concerns, and they'll guide you to what actually suits you. This is the kind of personal help you won't get from a pharmacy shelf.
Can I see and try products before buying?
Can I see and try products before buying?
Yes. In store you can see the full range, check textures and finishes, and get honest guidance on what's right for you before you buy. Our advisors can show you how a product feels and fits into a routine, so you leave with something you're confident in rather than guessing online.
Can I order online and collect in store?
Can I order online and collect in store?
Yes. When you check out, choose store pickup and collect your order from our Tbilisi flagship at 19b Al. Kazbegi Ave. We'll let you know when it's ready. Pickup is free and it's the fastest way to get your order if you're nearby — no waiting for delivery, just collect when it suits you. Store pickup is currently available in Tbilisi only; for Batumi, choose home delivery at checkout.
Returns & exchanges
What is your return policy?
What is your return policy?
You can return products within 14 days of delivery for a refund. To qualify, items must be unopened and in their original, sealed packaging, and you'll need to keep your receipt as proof of purchase. For hygiene reasons, opened or used skincare and makeup cannot be returned unless they're faulty — this protects the safety of all our customers.
How do I start a return?
How do I start a return?
To start a return, message us on WhatsApp or email us with your order number and the reason for return. Keep your receipt and the item unopened in its original packaging. Please contact us before sending anything back, so we can confirm your return qualifies and guide you through the next steps without delay.
Who pays for return delivery?
Who pays for return delivery?
For returns and exchanges, the cost of return delivery is covered by you, the customer, and the item is your responsibility until it reaches us. We recommend using a tracked courier so your return can be followed or return it in person. If a product is faulty, damaged, or incorrect, this is our responsibility and we'll cover the return cost.
When and how will I get my refund?
When and how will I get my refund?
Once we receive and check your returned item, we'll process your refund to your original payment method — so card payments are refunded to your card, and cash-on-delivery orders are refunded in cash or by bank transfer. We'll confirm once your refund is on its way. Please allow a few working days for it to appear.
What if my product is damaged, faulty, or wrong?
What if my product is damaged, faulty, or wrong?
If you receive a product that's damaged, faulty, or not what you ordered, we'll put it right. Contact us on WhatsApp or by email as soon as you notice, with your order number and a photo of the issue, and we'll arrange a replacement or refund. This is separate from change-of-mind returns — a problem that's our fault is always our responsibility to fix.
Products & authenticity
Are your products genuine?
Are your products genuine?
Yes. Every product we sell is genuine and sourced through official channels. We're a dedicated Korean beauty retailer, not a general marketplace — curation and authenticity are the whole point of what we do. When you buy from Beauty Bar, you're getting the real product, with the formula and quality the brand intended.
Are your products fresh and in date?
Are your products fresh and in date?
Yes. We manage our stock carefully so the products you receive have plenty of shelf life ahead of them. Most skincare and makeup also carry a "period after opening" symbol — a small jar icon showing how many months to use it within once opened. If you ever have a question about a specific product's date, message us and we'll check it for you.
Why are some products discounted?
Why are some products discounted?
We run marketing offers and seasonal promotions regularly, so you'll often find great prices across the range — these are simply part of how we say "you deserve it." Separately, we sometimes reduce the price on products approaching their use-by date. Those are still genuine and perfectly good to use, just with a shorter shelf life ahead, and they're always clearly labelled so you know exactly what you're buying.
How do I choose the right product for my skin?
How do I choose the right product for my skin?
This is where we come in. Tell us your skin type and what you'd like to improve, and we'll help you choose — either in store with our advisors, or over WhatsApp before you buy. Korean skincare is built around routines, and the right products depend on your skin, not on what's trending. We'll match you honestly, not upsell you.
Do you price-match other shops?
Do you price-match other shops?
We don't price-match, and here's why: our value isn't only the price on the label — it's the widest Korean beauty range in Georgia, genuine products, and advisors who actually know how to build a routine for your skin. We keep our prices fair and accessible, and we back every purchase with expert help you won't find on a shelf.
BB Club & contact
How can I contact you?
How can I contact you?
The fastest way to reach us is on WhatsApp — message us and our team will help you with orders, product questions, or anything else. You can also email us at info@beautybar.ge, fill in the form on our contact page, or visit us in store in Tbilisi or Batumi. Whatever you need, there's always a real person ready to help, not an automated line.
When will I get a reply?
When will I get a reply?
We aim to reply as quickly as we can during opening hours. WhatsApp is usually the fastest way to get an answer. Our Tbilisi store is open 11:00–20:00 and Batumi 10:00–22:00, seven days a week, and we'll always get back to you as soon as we can.
Can I get skincare advice, not just support?
Can I get skincare advice, not just support?
Yes — this is what we're here for. Our advisors know Korean skincare in depth and are happy to help you choose products or build a routine for your skin, whether you message us on WhatsApp or come in store. Tell us your skin type and concerns, and we'll guide you honestly to what actually suits you.
What is BB Club?
What is BB Club?
BB Club is our online loyalty programme - a way to be rewarded every time you shop with us. You earn points on your purchases and unlock rewards as a thank-you for being part of Beauty Bar. Joining is free and you can start earning straight away. Learn how it works and become a member on our BB Club page.
How do I join BB Club?
How do I join BB Club?
Joining is free and takes a moment. Create an account on our website and you'll start earning points on your online purchases right away. Visit our BB Club page to see how points and rewards work and to sign up.
Still need help?
Can't find what you're looking for? Our team is here for you — real people who know Korean skincare, not an automated line. Message us on WhatsApp for the fastest answer, email us, or come see us in store in Tbilisi or Batumi.
