Refund policy

Last updated: August 31, 2026

This Return & Refund Policy applies to purchases made from Beauty Bar, operated by LLC Beauty Store (identification code 400278800), and forms part of our Terms of Service. Nothing in this policy limits your mandatory rights as a consumer under the laws of Georgia, including the Law of Georgia on the Protection of Consumer Rights. Where this policy grants you more than the law requires, the more favourable terms apply.

Your right to return

You have 14 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original, unopened packaging with any seals intact — together with your receipt or proof of purchase. Please see the hygiene rule for cosmetic and personal-care products below.

To start a return, contact us at info@beautybar.ge. Returns must be sent to:

Beauty Bar (LLC Beauty Store) 19b Kazbegi Avenue, 0160 Tbilisi, Georgia

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question at info@beautybar.ge.

Statutory right of withdrawal (distance selling)

If you purchased online, under Georgian consumer protection law you have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason. To exercise this right, contact us at info@beautybar.ge before the 14-day period expires. The condition and hygiene requirements set out in this policy apply. This statutory right is in addition to, and not limited by, any other term of this policy.

Cosmetics and personal-care products — hygiene rule

For hygiene and safety reasons, cosmetic and personal-care products (including skincare, makeup, hair and body products) can only be returned if they are unopened and with their original protective seal or wrapping intact. Once a product has been opened, unsealed, or used, it cannot be returned for hygiene reasons — except where the product is defective, damaged, or not as described, in which case your rights below and under Georgian law apply in full.

This exception reflects the mandatory rules on hygiene-sealed goods and does not affect your statutory rights in respect of faulty products.

Damaged, defective, or incorrect items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. A defective, damaged, or incorrect item may be returned regardless of whether it has been opened, and you are entitled to a repair, replacement, or refund as provided under Georgian consumer protection law. We will cover the cost of return in these cases.

Non-returnable items

Certain items cannot be returned, including:

• Cosmetic and personal-care products that have been opened, unsealed, or used (except where defective — see above).
• Gift cards.
• Products explicitly marked as non-returnable at the time of purchase, where permitted by law.

If you are unsure whether your item can be returned, please contact us before sending it back.

Sale and discounted items

Items purchased on sale or at a discounted price may be returned on the same terms as full-price items, subject to the condition and hygiene requirements set out in this policy. Where a refund is due on a discounted item, we refund the amount you actually paid.

Exchanges

The fastest way to get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or payment provider to process and post the refund.

Where you exercise your statutory right of withdrawal, we will refund the amount due, including standard delivery costs where required by law, within the period prescribed by Georgian consumer protection law.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@beautybar.ge.

Return shipping costs

Where an item is returned because it is defective, damaged, incorrect, or where you exercise a statutory right that requires us to bear the cost, we will cover return shipping. For change-of-mind returns of eligible unopened items, return shipping costs may be borne by you, except where Georgian law provides otherwise.

Complaints

If you are not satisfied with how your return or refund has been handled, please contact us at info@beautybar.ge so we can try to resolve the matter. You may also have the right to refer your complaint to the relevant Georgian consumer protection authority.

Contact

LLC Beauty Store (trading as Beauty Bar) Identification code: 400278800 Registered address: Georgia, Tbilisi, Nadzaladevi District, III M/D, I Quarter, Building N68, Apartment N8 Trading / returns address: 19b Kazbegi Avenue, 0160 Tbilisi, Georgia Email: info@beautybar.ge Phone: +995 599 38 31 43